Westongrove Partnership have recently joined N.A.P.P. ( National Association for Patient Participation) and will be looking to set up a PPG at each of our surgeries.

Ideally we would like a mix of patients covering all ages, both male and female. 

A PPG can:

• Offer patient feedback about their experiences with the surgery
• Help the practice improve their services
• Help the practice make the best use of their resources
• Improve communication
• Help to promote good health
• Influence decisions about which services are provided
• Offer practical support to the practice

A PPG isn’t:

• A forum for complaints
• A fundraising organisation
• A time consuming activity

We hope to have a core group that will meet with the practice team a few times a year.  We also wish to create a much larger group of patients whom we can contact via email periodically in order to ask a question or two and gain valuable feedback

You can register your interest in joining the PPG by completing the form here

PPG Sign Up Form

We are very lucky to have two fundraising groups, called The Friends of  Bedgrove Surgery and the Friends of Wendover Health Centre. If you are interested in joining them, please let the reception team know next time you visit the surgery, or let us know via our 'Contact Us' button on the left hand side menu.

We look forward to hearing from you.

For further information on PPGs please see www.napp.org.uk

January 2012

We have had a great response to our appeal asking for PPG members, and will start to work with them as a 'virtual' group. This means it is easier to get everyones views without the need to attend a meeting or come to the practice.

We are currently planning our next patient survey, and in order to ensure that we ask our patients the right questions, we have contacted our PPG group via email and asked them to rank a number of issues based on priority for them as individuals.

We will collate the results and then select the issue that is most important and base our next survey around this subject. 

If you would like to join the PPG please complete the online form available from the PPG Home page.

February 2012

We now have the results of our email to the PPG members asking for their views on areas of priority for us to focus on within our next patient survey.

We had 126 members that were emailed and recieved 47 responses ( 37%)

We asked them to prioritise the following areas.

• Communication between the practice and it's patients
• Information available to patients and their carers
• Telephone answering and access
• Developing and managing self care for patients and their carers
• Relationships between the practice team and patients.

The area that was voted as most important by most people was telephone access and answering.

We will therefore be using this as the focus for our next patient survey.

The survey is now live. You can complete one by using the link on the website home page or by filling in a hard copy available at the practice.

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