Appointments Information

Westongrove operates a GP led triage system designed to provide the right care to the right patient at the right time. We utilise a team of clinical professionals to ensure you receive the appropriate care you need.

To request an appointment

• Complete the online consultation form
• If you are unable to use online services, please phone (01296 320384) the practice and we will help you fill in the form
• Visit the surgery to speak with a receptionist who will help you fill in the form

Our goal is to inform all patients contacting us with a clinical query before 4pm, about the next steps within the same day. Additionally, we aim to address all administrative queries within 24hours, eliminating the need for multiple contacts.

Home visits are reserved for patients who are housebound or too unwell to attend the surgery.

They are not intended for those without transport. It is generally more beneficial for you to be seen at the surgery, where we have better facilities, diagnostic tools, and lighting to provide a more thorough assessment. Our doctors typically see four patients in the time it takes to conduct a single home visit.

If you require a home visit, please contact the surgery before 10:30 am if possible and provide your details to one of our receptionists. They will consult with a doctor to determine if a home visit is necessary and assess the urgency of your situation.

If a home visit is needed, it may be carried out by either a paramedic or a doctor, depending on your specific needs.

Healthwatch have produced some guidance to help people get the most out of their appointment

To try and get the most out of your appointment, go prepared. Plan ahead what you need to tell the doctor, don’t try to talk about too many things, and always start with the most important issue.

Things To Consider

Before your appointment:

• Write down details of your symptoms, including when they started and what makes them better or worse.
• Write down any important questions you want to ask.

During your appointment:

• Don’t be afraid to ask if you don’t understand something.
• Write things down or take a family member or friend to help you remember the details.

Before you leave your appointment, make sure you understand what will happen next.

Four Key Questions

These questions can help you make the right decisions about your healthcare. 

What if I do nothing? Remember that just because treatment is available, it doesn’t mean it’s right for you. Make sure you fully understand the impact on your health if you do nothing, and the effect of time on your condition. 

What are the benefits? Make sure you understand the benefits to your health if you agree to the procedure/treatments.  

What are the risks? You should be fully informed about the effects of this decision, both short and long term. Take time to consider your care after your treatment and how you’ll manage this.  

Are there any alternatives? Make sure you’re aware of all the options, so you can decide if a different option better suits your healthcare needs.  

If you’d like to know more about what questions you can ask your doctor to get the most out of your consultation, take a look at the comprehensive list developed by NHS Choices.

If you require an interpreter for your appointment, please inform reception as soon as possible. Preferably, this should be as soon as you make an appointment with your clinician.