NHS App
The NHS App is the most secure and convenient way to access a range of NHS services on your smartphone or tablet. It allows you to manage your health at a time that suits you, without needing to call the surgery.
We strongly encourage all Westongrove patients to download the app. It is free and owned by the NHS, so you know your data is always safe.
What Can I Do on the NHS App?
By downloading the app, you can:
🚑 Get Health Advice: Use the NHS 111 online symptom checker for instant medical advice.
💊 Order Repeat Prescriptions: Select the medication you need and send the order directly to us. You can also change your nominated pharmacy so your medicine is ready to collect where it suits you.
📄 View Your Medical Record: See your consultation notes, allergies, and immunisation history securely.
🔬 View Test Results: Check your blood test and scan results as soon as they are filed by your doctor.
📅 Manage Appointments: Check and cancel upcoming hospital appointments, and book certain GP services.
Get Started Today
You can download the NHS App for free on the Apple App Store or Google Play.
Alternatively, you can access the same services via your web browser on a computer at www.nhs.uk/app.
How To Set Up Your Account
Setting up the app is a one-time process. You will need to prove who you are to get full access to your medical records.
- Connect: Once verified (usually within a few hours), the app connects securely to our Westongrove clinical system.
- Download and Open the App.
- Enter Your Email: You will be asked to create an NHS Login.
- Prove Your Identity: The app will guide you through a secure ID check. You usually need to take a photo of your Passport or Driving Licence and record a short video of your face to prove it is really you.
How to Order Repeat Prescriptions
his is the most popular feature for our patients. It saves you time and trips to the surgery.
Your request comes straight to our GP team for approval.
- Log in to the app.
- Tap “Prescriptions” at the bottom of the screen.
- Select “Order a repeat prescription”.
- Tick the items you need and tap “Order”.
Need Help?
If you are having trouble with the app, the NHS has a dedicated support website with step-by-step guides for everything from logging in to fixing errors.
If you are unable to use the app or do not have a smartphone, please speak to our reception team who can help you register for online services using a paper form.
This video guide clearly demonstrates the process of requesting repeat prescriptions through the NHS App, which can be helpful for patients unfamiliar with the interface.