Feedback, Compliments & Complaints

We value your feedback. The NHS Friends and Family Test (FFT) is a quick and anonymous way for you to share your experience of our service, helping us to see what is working well and where we can make improvements.

If you have received excellent care from a doctor, nurse, or member of our admin team, or simply had a positive experience at the surgery, please take a moment to let us know.

Your compliments give our hard-working team a huge morale boost and help us understand what we are doing well so we can continue to provide the best possible care. We ensure that all positive feedback is shared directly with the individual staff members involved and celebrated by the whole practice.

We always aim to provide the best possible care, but we acknowledge that sometimes things can go wrong. If you are unhappy with any aspect of your treatment or our service, please let us know.

We take all concerns and complaints very seriously and view them as a vital opportunity to learn and improve. We are committed to investigating your concerns fully and fairly, ensuring that we not only resolve the issue for you but also make changes to prevent it from happening again. We want you to feel heard and supported throughout the process.

NHS England

Further details regarding complaints and the NHS are available from NHS England.

South East Complaints Hub
NHS Frimley ICB
Aldershot Centre for Health
Hospital Hill
Aldershot
Hampshire
GU11 1AY

Phone number: 0300 561 0290
Email address: frimleyicb.southeastcomplaints@nhs.net

More information on the BOB ICB website.

Every year, NHS England runs the GP Patient Survey to gather feedback about GP practices across the country. If you are randomly selected to take part, you will receive an invitation by post. We encourage you to respond, as your feedback provides a detailed look at our services and helps us understand patient experiences.