In January 2016 we launched a new system called Web GP that offered patients the option to submit an online consultation that would then be assessed and actioned by our doctor team. Unfortunately, the use of the system has been quite minimal with only 200 patients out of our 28,500 using the system, and it hasn’t achieved the objectives that we set when it launched. For this reason it is not financially viable to continue beyond the initial 12 month period, and the system will no longer be in use from 11th January 2017.
We are currently looking at other ways to provide an alternative to Web GP, that patients might find it easier to engage with. There are various options on the market, and as soon as we have further information we will let you know.