Do you fancy a new challenge? Like working as part of a team as well as offering great patient care? We currently have the vacancies below. However, if none of the available match your experience please feel free to forward your CV to We may have a post coming up which would suit you perfectly!

We are seeking enthusiastic experienced clinicians to join our dedicated and friendly team providing high standards of service to our patients, as well as providing nursing assistance to doctors and other members of the team. Good IT skills, attention to detail and the experience of working in a busy environment are all essential requirements. You may be required to work across all three sites, car essential.

Apprentice Receptionist – Westongrove Partnership

You will need to demonstrate a positive and professional impression of yourself and the GP Practice by delivering customer service to patients and customer alike. If you want to start a rewarding career then this job is for you!

Closing date: 18 Jun 2018

Apprenticeship summary

  • Weekly wage – £136.90
  • Working week – Monday to Friday, shifts TBC.
  • Total hours per week: 37.00
  • Apprenticeship duration – 52 weeks
  • Possible start date- 19 Jun 2018
  • Apprenticeship level- Intermediate Level Apprenticeship
  • Reference number – VAC001387223
  • Positions- 1 available

There is a vacancy for an Apprentice Receptionist at the Westongrove GP Practice in Aylesbury.

This vacancy is to join other health care professionals who deliver vital services to patients who are on the journey of improving or maintaining their health.

You will need to demonstrate a positive and professional impression of yourself and the GP Practice by delivering customer service to patients and customer alike. If you want to start a rewarding career then this job is for you!

Duties include:

  • To receive and direct patients and other visitors attending the surgery, dealing with all face to face queries and enquires at the reception desk
  • To answer the telephone, manage the appointment system, deal with patient enquires and requests take messages or provide information, in a sympathetic and discreet manner
  •  To operate the EMIS Web computer programme to access the appointment system and patients’ medical records. Ensure the patient’s record is maintained with up-to-date information which includes the scanning of relevant correspondence
  • Receiving patient’s specimens over the desk in a safe manner
  • To carry out clerical duties: sorting post, filing paper records, collecting and recording fees received for private treatment and reports, registering new patients, dealing with acute repeat prescriptions, insurance reports and all other administrative tasks to support the day to day activities of the surgery
  • To open and close surgery premises: cancelling/setting alarm system, including preparing surgeries after use by tidying the consulting rooms and laying out fresh paper roll
  • To keep reception area tidy and patient information organised and re-stocked
  • To attend practice meetings, reception meetings, and all other management meetings as required
  • To attend training courses, internal and external, as necessary to develop skills required.
  • To scan confidential documents into patient record system
  • To carry out all elements of the role in accordance with patient confidentiality and information governance procedures
  • To treat patients and other visitors to the surgery with dignity and respect.
  •  Any ad hoc duties including some Health Care Assistant roles which include: Chaperoning, Flu Injections, Blood Pressure and support stocking measurements

Requirements and prospects

Desired skills

  •  Good communication skills, both written and verbal
  • Task driven
  • Confident
  • Attention to detail
  • Hard working
  • Articulate and willing to work in a team
  • Personal motivation
  • Personal qualities
  • Good interpersonal skills – Positive engagement, building relationships, questioning and listening skills
  • Good written and verbal communication skills
  • Demonstration of patience, empathy and problem solving skills, when dealing with conflict

Desired qualifications

  • GCSE (or equivalent) grade C or above in Maths and English and a Health and Social Care desired but not essential.

Future prospects|

Having gained a years’ worth of work experience and a qualification as a Customer Service Practitioner, you would be able to work as a Receptionist in the Primary Care sector or in another similar setting.

Things to consider

This is a very busy environment where you will need to deal with people who are ill, worried and sometimes upset and confused. You need to be able to remain calm and behave in a professional manner at all times.

Training to be provided:

  • At level 2 City & Guilds Diploma In Customer Service Practitioner
  • Level 1 / 2 Functional Skills in Math & English
  • Employee Rights and Responsibilities
  • Personal Learning and Thinking Skills
  • End Point Assessment


Westongrove Partnership Aston Clinton Surgery
136 London Road
HP22 5LB

Apprenticeship standard

Customer service – Customer service practitioner
Training provider

Contact: Julie Snape

Telephone: 01527 557407

or email: